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Work with the best: Marsha Gandy

by South Florida Agent

Background
Marsha Gandy has been with Guaranteed Rate since 2010. In this interview, she discusses her model for success as a mortgage lender in Miami and explains how she can help agents around the area grow their businesses.

Marsha on what makes her the preeminent expert in the Miami market
“It’s my depth of knowledge. There aren’t too many originators around who have been doing mortgages for 30 years. If you’ve seen loan challenges for almost 30 years, you know how to solve problems. I’m very hands-on. I’m a technician and a teacher. It’s important to me that my clients understand the process and try to educate them as much as possible to make things easier for their agents.”

… on the tool within Guaranteed Rate’s platform that helps agents the most
The Digital Mortgage is absolutely the best tool for agents. The agents who refer me to their clients just take my link, copy me in the email and encourage their clients to go online and fill out their application (anytime, day or night) which they often do before speaking to me. It saves a ton of time at the beginning of the process, as many clients complete the app at lunch, on breaks, or middle of the night and it also allows us to have a more productive conversation when we speak.”

… on her strategy for addressing agent concerns
“I’m completely open and honest with them, first off. One thing agents like about working with me is I don’t tell them what they want to hear. I tell them the truth and I tell them how we’re going to solve the problem. I think a lot of times they get someone on the phone who’s blowing a bunch of smoke and who’s not being honest with them.

“I tell my agents and my borrowers ‘If I’m not concerned, you don’t need to be concerned. When I’m concerned, you’re going to be the first person I call and we’re going to solve the problem together as a team.’ I think that style keeps everyone calm.”

… on how her hands-on approach benefit agents in her market
“When I started in the industry, I was typing up the applications, I was putting together the files, I was sending them to the underwriter, I owned a mortgage company for 12 years. I’ve been in every aspect.

“My Realtors say once they hand over a loan to me they know they can go worry about their other clients because they know I’m monitoring their files. The way I work controls my quality and my closing ratio. When Realtors call in, they know I’m right here and they know I can answer their questions. I get calls all day long on deals I’m not even working on. Since I’ve been doing this so long, they feel comfortable calling me just for advice.”

… on how important are agents to her business
“They are an integral part of my business. I always say a business is like a table. If you don’t have several strong legs to that table, one little thing can cause your table to fall over. My table is made of very strong legs. The Realtor leg is very important for having a healthy table of business.

If you’re interested in learning more about working with Marsha & Guaranteed Rate, please go to Rate.com/MarshaGandy, call 561-226-4209, or emailMarsha.Gandy@rate.com. NMLS: 60024. Guaranteed Rate NMLS ID: 2611

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Comments

  • Kerry says:

    I have used Marsha Gandy for all of my mortgages since I bought my first home 20 years ago. She knows her stuff, cares about her clients and uses the latest technology to make the process as easy as possible. She is very good at explaining everything and picking the best financing for my needs. I highly recommend her to all my friends and family.

  • Jose Garcia says:

    Very knowledgeable and prompt, all you need when applying for a mortgage.

  • Rebecca says:

    Amazing!

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